Refund Policy
Last updated: December 2024
Satisfaction Guarantee: We're committed to helping you find peace and relaxation in France's beautiful parks. If you're not completely satisfied with our guide, we offer a full refund within 30 days of purchase.
1. Refund Eligibility
You may request a full refund if:
- You request it within 30 days of receiving our park relaxation guide
- You have made a genuine attempt to use the techniques and locations provided
- The content does not meet the description provided on our website
2. Refund Process
To request a refund:
- Contact our support team at refunds@tranquilparks.fr
- Provide your order information and reason for the refund request
- Our team will review your request within 2-3 business days
- Once approved, refunds are processed within 5-7 business days
3. Refund Method
Refunds will be issued using the same payment method used for the original purchase. Bank transfer refunds may take 3-10 business days to appear in your account, depending on your financial institution.
4. Non-Refundable Services
The following are not eligible for refunds:
- Requests made after 30 days from delivery
- Personalized consultation services that have been completed
- Digital content that has been extensively used beyond the trial period
5. Partial Refunds
In certain circumstances, we may offer partial refunds for:
- Services that were only partially delivered due to technical issues
- Content that partially meets your expectations
- Seasonal guides when only some sections are applicable
6. Customer Support
Before requesting a refund, we encourage you to contact our support team. We're often able to address concerns and provide additional guidance to ensure you get the most value from our park relaxation techniques.
7. Contact Information
Questions about refunds? Contact us:
- Email: refunds@tranquilparks.fr
- Phone: +33 1 23 45 67 89
- Address: TranquilParks France, 123 Boulevard de la Nature, 75001 Paris, France